Privacy Policy

Effective Date: 04/01/26
Website: askmyreceptionist.com

1. Introduction

Welcome to Ask My Receptionist (“Company,” “we,” “our,” or “us”). We provide virtual receptionist services, including call answering, appointment scheduling, SMS communication, and client message handling.

This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

A. Information You Provide

Name

Email address

Phone number

Business details

Appointment information

Messages and communications

B. Client & Caller Data

When providing services, we may collect information on behalf of our clients, including:

Caller names

Phone numbers

Appointment details

Messages

We act strictly as a service provider/data processor and only use this information to deliver services.

3. SMS/Text Messaging Compliance

By providing your phone number, you consent to receive:

Appointment confirmations

Service-related notifications

Business communications

Message frequency may vary.
Message and data rates may apply.

You can opt out at any time by replying:
STOP

For help, reply:
HELP or contact us at [email protected]

We do not sell or share SMS consent data with third parties for marketing purposes.

4. HIPAA & Sensitive Information (If Applicable)

We are not a healthcare provider. However, if we work with medical or wellness businesses:

We will handle information with reasonable safeguards

We do not guarantee HIPAA compliance unless a signed Business Associate Agreement (BAA) is in place

Clients are responsible for ensuring compliance with healthcare privacy laws.

5. How We Use Information

Answer and route calls

Schedule appointments

Send messages and notifications

Provide customer support

Improve services

Send updates or promotions (opt-out available)

6. Sharing Information

We do not sell personal data.

We may share information with:

Technology providers (CRM, phone systems, scheduling tools)

Our clients (for whom we collect data)

Legal authorities if required

7. Data Security

We implement reasonable safeguards, but no system is completely secure.

8. Data Retention

We retain data only as long as necessary for:

Service delivery

Legal compliance

Business operations

9. Your Rights

You may request to:

Access your data

Correct inaccuracies

Delete your data

Opt out of marketing

Contact: [email protected]

10. Third-Party Tools

We use third-party platforms. Their policies govern their data practices.

11. Children’s Privacy

We do not knowingly collect data from children under 13.

12. Updates to Policy

We may update this policy at any time.

13. Contact

Email: [email protected]

Terms and Conditions

Effective Date: 04/01/26
Website: askmyreceptionist.com

1. Acceptance of Terms

By using our website or services, you agree to these Terms.

2. Services

We provide:

Virtual receptionist services

Call answering

Appointment scheduling

SMS and customer communication

3. SMS Terms of Service

By opting into SMS:

You consent to receive messages from Ask My Receptionist

Message frequency varies

Message/data rates may apply

To opt out: reply STOP
For help: reply HELP

Consent is not a condition of purchase.

4. Client Responsibilities

You agree to:

Provide accurate information

Obtain consent from your customers when required

Comply with privacy and communication laws (including SMS laws)

5. Payment Terms

Services are billed in advance unless stated otherwise

All fees are non-refundable unless specified

Late or failed payments may result in suspension

6. Cancellation & Refund Policy

You may cancel services at any time with written notice

No refunds for services already rendered

Partial billing periods may not be prorated unless stated

7. Service Limitations

We do not guarantee:

100% call capture

Error-free message delivery

Continuous uptime

We are not responsible for missed communications due to technical issues.

8. Limitation of Liability

We are not liable for:

Lost revenue or business opportunities

Customer dissatisfaction

Indirect or consequential damages

9. Indemnification

You agree to protect and hold us harmless from claims related to:

Your business

Your customers

Your use of our services

10. Intellectual Property

All website content belongs to Ask My Receptionist.

11. Termination

We may suspend or terminate services for:

Violations of Terms

Non-payment

Misuse

12. Governing Law

These Terms are governed by the laws of the State of Georgia, United States.

13. Changes to Terms

We may update these Terms at any time.

14. Contact

Email: [email protected]